Complete Practice Management Ltd specialises in providing medical secretarial services in the private healthcare sector. Our office is based in Southampton, but we are not limited to where we can provide our services due to the brilliant IT facilities and systems that allow businesses to run remotely.
Combining remote access and from our office in Southampton, we provide direct communication to our team wherever you may work. Available on site or remotely, our team are highly trained to deliver excellent care and support in a way that works for you, your patients and your practice.
We take pride in our bespoke, first class secretarial and practice management services offered to consultants across various specialities. We adapt our service based on the consultant’s requirements.
Upon signing up to our service, you are assigned a lead secretary to manage your practice. This ensures that every patient knows who they can link in with when they have any queries. This also gives the consultant one person in the team to direct any tasks and assignments.
Our team are friendly, professional and always ensure the patient journey is as smooth as possible!
We manage all aspects of the consultants’ private practices from keeping website content updated, setting up clinics or theatres at multiple hospital locations, taking calls, answering emails and booking in patients, coordinating with various hospitals and departments, ensuring each patient journey is well managed and where everyone is fully informed of the processes and outcomes of their appointments. In addition, we can manage your billing processes.
Every consultant’s practice is different and unique in the way they run, and our team at CPM adapt and provide the best possible service within the private healthcare sector.
We also advise and help set up new private practices, from scheduling, booking clinic rooms, setting up practice management systems, creating clinic templates and liaising with the hospital booking teams so that they are fully informed about the new practice.
